Last updated: 30 September 2026
These terms and conditions apply to the use of the website www.centrodelinguas.com (the “Website”) and to the courses and lessons offered by Centro de Línguas de Lagos. Please read them carefully. By using the Website or booking a course, you accept these terms.
1. About us
Centro de Línguas de Lagos
Registered office: Rua Dr Joaquim Tello, 32, 1º esq, 8600-583 Lagos, Portugal
NIF / VAT number: 163 690 308
Phone: +351 282 761 070 · Mobile: +351 935 456 388
Email: info@centrodelinguas.com
2. Use of the website
You may use the Website for personal, non-commercial purposes. You must not use it in a way that damages, disables or impairs the Website or interferes with its use by others, for example by sending spam or automated requests through our forms.
When you submit a review, you confirm that it reflects your own experience and does not contain unlawful, offensive or advertising content or personal data of other people. We check every review before publication and may decide not to publish it, shorten obvious personal details or remove it later. By submitting a review, you allow us to publish it on the Website and to translate it into the other languages of the Website. You can ask us to remove your review at any time.
3. Information on the website
We take great care to keep the information on the Website accurate and up to date. Course dates, prices and other details may, however, change, and occasional errors cannot be ruled out. The binding details of a course or lesson booking are those confirmed to you by us in writing (e.g. by email) at the time of booking.
News from other websites that we show on the Website (RSS feeds) is provided by the respective source; we have no influence on its content.
4. Courses and lessons
4.1 Booking
You can book courses and lessons by email, by phone, via our contact form or in person at our school. A contract is concluded when we confirm your booking in writing (e.g. by email). Group courses take place online, at our school or both, as stated in the course dates.
4.2 Prices and payment
The prices shown on our Fees page apply at the time of booking. In addition, an enrolment fee of €20 is charged, and students pay for their course books where required. Course fees are payable in full before the start of the course by bank transfer or at the school. We are exempt from VAT under Art. 9 of the Portuguese VAT Code.
4.3 Private lessons
Private lessons must be cancelled with at least 24 hours’ notice; otherwise the lesson is charged in full. If two students have private lessons together, both need to cancel; for a private group of three or more students, all students need to cancel. Sets of lessons can be interrupted at any time and continued later [within a period of … months after booking].
4.4 Group courses
Group courses take place with 4 to 8 participants. If a group course cannot take place, e.g. because too few students have enrolled, we will inform you as early as possible and refund any fees already paid in full, or offer you an alternative date or format. If a student cancels a group course more than 7 days before the start of the course, we refund the course fee minus the enrolment fee; later cancellations are not refunded. Missed group lessons cannot be made up or refunded.
4.5 Right of withdrawal for bookings made at a distance
If you are a consumer and have booked a course or lessons by email, phone, via the Website or otherwise without being physically present at our school, you have the right to withdraw from the contract within 14 days without giving any reason, in accordance with Portuguese Decree-Law No. 24/2014. The withdrawal period is 14 days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us (Centro de Línguas de Lagos, Rua Dr Joaquim Tello, 32, 1º esq, 8600-583 Lagos, Portugal, info@centrodelinguas.com, +351 282 761 070) of your decision by a clear statement (e.g. a letter or email). It is sufficient to send the statement before the withdrawal period has expired.
Effects of withdrawal: we will reimburse all payments received from you without undue delay and at the latest within 14 days from the day we received your withdrawal, using the same means of payment you used, unless expressly agreed otherwise. If you asked us to begin the course or lessons during the withdrawal period, you must pay an amount proportionate to what has been provided until you informed us of your withdrawal. If the service has been fully provided at your express request during the withdrawal period, the right of withdrawal no longer applies.
5. Intellectual property
The texts, images, logos and the design of the Website are protected by copyright and other intellectual property rights and belong to Centro de Línguas de Lagos or the respective rights holders. You may print or save individual pages for your personal use. Any other use, in particular copying, distribution or publication, requires our prior written consent.
6. Links to other websites
The Website contains links to websites of third parties. We have no influence on their content and are not responsible for it. The respective provider is always responsible for the content of linked websites. If we become aware of unlawful content, we will remove the link.
7. Liability
We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and wherever liability is mandatory under applicable law, in particular under consumer protection law. Otherwise, we are not liable for damage resulting from the use of the Website, in particular for temporary unavailability of the Website or for decisions taken solely on the basis of information on the Website without confirmation from us. This limitation does not affect your statutory rights as a consumer.
8. Complaints and dispute resolution
If you are not satisfied, please contact us first – we will do our best to find a solution.
Complaints book: in accordance with Decree-Law No. 156/2005, a complaints book (Livro de Reclamações) is available at our school. You can also submit a complaint online via the electronic complaints book: www.livroreclamacoes.pt.
Alternative dispute resolution: in the event of a consumer dispute, you can contact the following alternative dispute resolution entity (in accordance with Law No. 144/2015):
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
www.consumoalgarve.pt
More information is available on the Consumer Portal: www.consumidor.gov.pt.
9. Privacy
Information on how we process personal data can be found in our Privacy Policy.
10. Changes to these terms
We may amend these terms, for example when our services or the legal requirements change. The version valid at the time of your booking applies to courses and lessons already booked. The current version is always available on this page; the date at the top shows when it was last updated.
11. Applicable law and jurisdiction
These terms are governed by Portuguese law. If you are a consumer with your habitual residence in another EU country, you also keep the protection of the mandatory consumer protection provisions of that country. For disputes with businesses, the courts of Lagos and Portimão have jurisdiction; consumers may also bring proceedings before the courts of their place of residence where the law provides for this.
12. Severability
If any provision of these terms is or becomes invalid, the validity of the remaining provisions shall not be affected.
13. Contact
If you have any questions about these terms, please contact us at info@centrodelinguas.com or use our contact form.